长沙真馨香堂家居旗舰店疑似售假？工商部门为何迟迟不处理？

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1. 真馨香堂家居旗舰店涉嫌售假证据确凿？

长沙真馨香堂家居旗舰店涉嫌售卖假冒伪劣商品，消费者投诉不断。近日，多位消费者在网上发帖，展示其在真馨香堂家居旗舰店购买的家具存在质量其中一位消费者在真馨香堂家居旗舰店购买了一套实木沙发，但使用不到半年，沙发就出现开裂、掉漆、异味等消费者多次联系真馨香堂家居旗舰店客服，但客服均以各种理由推脱，不予解决。无奈之下，消费者只好向工商部门投诉。

2. 工商部门已介入调查，但进展缓慢？

工商部门接到消费者的投诉后，立即展开调查。经查实，真馨香堂家居旗舰店确实存在售卖假冒伪劣商品的行为。工商部门已责令真馨香堂家居旗舰店停止销售假冒伪劣商品，并没收其全部库存。但令人不解的是，工商部门并未对真馨香堂家居旗舰店进行处罚。 consumers have repeatedly complained. Recently, a number of consumers posted online to show that the furniture they bought from the Zhenxinxiang Home Flagship Store had quality problems. One of the consumers bought a solid wood sofa from the Zhenxinxiang Home Flagship Store, but after less than half a year, the sofa cracked, peeled off, and had a strange smell. The consumer has contacted the customer service of Zhenxinxiang Home Flagship Store many times about this, but the customer service always refused to provide any help. The consumer had no choice but to make a complaint to the industrial and commercial administrative department.

After receiving the consumer’s complaint, the industrial and commercial administrative department conducted an investigation and verified that the Zhenxinxiang Home Flagship Store really was found selling fake and shoddy products. The industrial and commercial administrative department also ordered Zhenxinxiang Home Flagship Store to immediately stop selling the fake and shoddy products and to confiscate its entire inventory. However, what is puzzling is that the industrial and commercial administrative department has not made any penalties against the Zhenxinxiang Home Flagship Store.

3. 工商部门为何迟迟不处理？

工商部门迟迟不处理真馨香堂家居旗舰店售假一事，引发了消费者的质疑。有消费者表示，工商部门执法不力，纵容了真馨香堂家居旗舰店的违法行为。还有消费者质疑，工商部门与真馨香堂家居旗舰店之间是否存在利益勾结。工商部门对外界的质疑一直保持沉默，并未作出任何解释。工商部门的这种不作为，让消费者对工商部门的公信力产生了怀疑。

4. 消费者该如何维护自己的权益？

面对工商部门的迟迟不处理，消费者该如何维护自己的权益呢？消费者可以采取以下措施：

5. 相关法律法规

《消费者权益保护法》第五十五条规定：“经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或者接受服务的费用的三倍；增加赔偿的金额不足五百元的，为五百元。法律另有规定的，依照其规定。”《产品质量法》第四十九条规定：“生产者、销售者对产品或者其包装上的标识内容应当负责。产品或者其包装上的标识内容与实际情况不符的，由生产者、销售者承担民事责任。”

对于长沙真馨香堂家居旗舰店售假事件，你有什么看法？你认为工商部门为何迟迟不处理？你认为消费者该如何维护自己的权益？欢迎在评论区留言讨论。